The following outlines the school policy with regard to email communication between home and school.

All communication must respect the dignity of the recipient.

1. Within 48 (school working) hours - receipt of an email will be acknowledged (during term time, excluding weekends, other than emails to boarding houses).
2. Within 5 working days - provide a response to the email by telephone or in writing/email. This may include informing the sender that more time is required to provide a full response. If this is the case, staff should indicate a timeframe in which a response should be expected.
3. If a member of staff is not able to deal with the email directly, they will pass it on to the most appropriate person and inform the sender that they have done so.
4. Staff will not be expected to monitor or respond to emails outside their normal working hours (including weekends and published school holidays).